The VigorMail Billing policy

I. All our signups go through a stringent fraud detection process. Our verification department would cross-check all the information given during the signup. This is done to establish that the account holder is aware of what they have purchased as also the fact that the signup has been made with their knowledge. All the accounts are setup only after confirming the genuinity of the signup.

2. Payments: Payments are to be made in GBP. We accept the following types of payment: Debit/Credit Card (VISA, MasterCard, Solo, UK Maestro)

3. Billing Cycles: We accept monthly, semi-annual & annual payments. Our 250 and 500 plans can be paid semi-annual & annual payments.

4. We require a written authorization in the form of an email for requests to change billing cycles, contact email address & cancellation / termination of services. Requests on live-chat would not be accepted.

5. The email marketing service, VigorMail, is suspended on the 8th day of the account being past due. A notification email is sent informing the customers about the email marketing service being suspended.

6. We allow up to 22 days after the account has been suspended for the renewal to be paid. The account is terminated once this period of 22 days is over. Under no circumstances would a backup be provided to the client.

7. We offer 30 days trial period for monthly email sending plan with 100 email sending credits so you have time to try all our email newsletter functions. No refund will be issued after signup/subscribe our service.

8. We have a 7-day refund period within which the high volume sending plan customer is free to cancel their service & claim a refund of the charges paid. We will give you a refund when you cancel within one weeks (7 calendar days) of signing up and before sending a total of 200 messages. However, domain registration charges, domain transfer charges & dedicated servers do not come under the purview of this 7-day period. Only first time high volume email sending sign-ups are eligible for the 7-day refund period. All additional features added to an account are charged according to the Billing Cycle. Additional items are non-refundable. All refunds will be made within 30 days by Paypal. The refund does not cover the followings:

a) Dedicated Servers

b) Domain Registrations

c) Dedicated IP Addresses

d) Additional Add-ons

9. For high volume email sending, If the domain registration expires due to auto-renew being disabled, please notify us immediately and we will try our best to renew the domain name for you. However should it come to the time when the domain has already been pushed into the redemption period then you will be responsible for the one time payment of redemption fee & the renewal charges of the domain to renew your domain (this is the amount charged by our registrar.

10. There is no refund when you downgrade your account.

11. Charge Backs: VigorMail does not allow charge backs to occur to its merchant accounts and contracts with VISA/ MASTERCARD International. It is not recommended to initiate a charge back hence customer agreed to the billing policies (this document) and the terms and conditions as outlined in this document and VigorMail will use this document and customers agreement at the time of the order to wholeheartedly fight a charge back and/ dispute.

If the customer has supplied a valid reason for a refund, VigorMail will gladly apply this refund only if the requirements specified above are met.

Any dispute/ charge back attempts will immediately result in suspension of your account and another charge will be applied the customers credit card under the same order/ authorization number. Any customer, who provides a credit card charge back in response to a bill and/or order placed at VigorMail, will be subject to collections and legal action.

Charge backs are never an acceptable means of attaining a refund. By ordering an account you are bound by these terms and conditions and must follow and agree to them. The following amounts will be applied for all charge backs: £25.00 Charge back processing fee, £100 penalty for charge back usage. In addition if collections action is required a 22% collections fee will be assessed as well for the total amount.

12. Accounts terminated due to any policy violation, including anti-spam policy, breach of our policies (TOS & AUP) are not entitled to any sort of refund what-so-ever. Instances where vigormail.com has had to delete or terminate accounts (after having evidence to substantiate the charges / violations) due to complaints of copy-right infringement, internet watchdog complaints would also not be entitled for any refund at all.

13. Billing Information: You can update your billing information from the Members Area. If incase , you do not have the access to change for some of the information, you need to contact our Billing Department via Helpdesk & the changes would be done in 24 hours. Periodically it may become necessary for us to contact our customers regarding account status. If the information provided to us is not current, it may lead to a failure to receive notices. Customers are solely responsible for keeping all personal and billing information current at all times. We are not responsible for actions that are taken as a result of a customer's failure to respond to our notices.

14. At any point of time, in cases where compensation has to be given for not having been able to provide VigorMail monthly email marketing service or High volume email sending service, the amount would not be more than 1 month's subscription fees.

15. Auto Renewal of VigorMail services is also excluded from this policy. Please refer to the Auto Renewal Policy for further details. Under no circumstances will VigorMail allow a transfer of funds between accounts.